Contingency Plan For Failed E-invoice Submission due to MyInvois portal Technical Errors

Modified on Tue, 17 Sep, 2024 at 5:25 PM

If users encounter technical issues that prevent submission through SimBiz®, users may create an invoice in the MyInvois portal manually and then, link both invoices in SimBiz® and the portal via the Existing e-Invoice button.

Step 1 : To do so, firstly users need to issue a manual e-invoice via the MyInvois portal. To learn, users may go to the PDF guidelines here >> Click Me and head over to page 45.

Step 2 : Once done, copy the e-invoice UUID generated from the portal and paste it into SimBiz® to link the transactions together. 


The image above shows a sample of a manually created invoice in the MyInvois portal with a generated UUID. 



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